Shipping Policy

This Shipping Policy explains how orders from the Scandyna online store are prepared, shipped and delivered.

Where We Ship

Scandyna ships to a range of countries within the European Union.

The countries and delivery options available for your order are shown at checkout.

For customers outside the European Union, delivery may in some cases be possible through a third-party forwarding service. If you choose to use a forwarding service, this arrangement is your responsibility.

Shipping Costs

Shipping costs and free-shipping limits may vary depending on the delivery country, order value and delivery method.

The shipping cost for your order is shown at checkout before you complete your purchase.

Where free shipping is available, the order value required for free shipping will be shown in our online store or at checkout.

VAT

For customers within the European Union, shipping prices include applicable VAT.

The VAT rate is based on the EU country where the order is delivered, in accordance with applicable VAT rules.

Preparing Your Order

Orders are normally prepared for shipment within 2–3 working days.

Orders are processed Monday to Friday, excluding public holidays.

During busy periods or in special circumstances, preparation may take longer.

Delivery

Orders are shipped using the carriers and delivery options offered by Scandyna.

Customer-arranged transport and collection from our warehouse are not available.

Delivery within the EU normally takes approximately 3–5 working days after shipment.

Delivery times are estimates and may vary depending on the destination, carrier, local delivery conditions, public holidays or circumstances outside Scandyna's reasonable control.

The delivery options available for your order are shown at checkout.

Delivery Information

The customer must provide correct and complete information when placing an order.

This includes the details for both the customer and the person receiving the delivery, including name, delivery address, email address and telephone number.

Scandyna is not responsible for delays, failed delivery or additional costs caused by incorrect or incomplete information provided with the order.

Tracking

When tracking is available, tracking information will normally be sent by email after your order has been shipped.

Delivery updates may also be sent directly by the carrier.

Receiving Your Order

Check your order as soon as possible after delivery.

Make sure that you have received the correct products and that there is no visible damage to the products or packaging.

If anything is missing, incorrect, damaged or not working as expected, contact Scandyna at hello@scandyna.dk as soon as possible. Include your order number and a description of the problem.

If there is any damage, take clear photos of the product, the outer shipping carton and the product packaging before anything is unpacked further or thrown away.

Keep the original packaging, including the shipping carton, product boxes, inserts and protective materials. These may be needed for a transport claim or if the product has to be returned.

Do not throw away damaged packaging before the matter has been resolved.

If there is visible transport damage when the order is delivered, report this to the carrier where possible.

These requirements do not limit your mandatory consumer rights under applicable law.

Uncollected or Undeliverable Parcels

If a parcel is not collected from a parcel shop, parcel locker or other collection point within the carrier's collection period, or cannot be delivered because of incorrect information or other circumstances attributable to the customer, it may be returned to Scandyna.

Not collecting or accepting a parcel does not by itself mean that the order has been cancelled or that you have exercised your right of withdrawal. If you wish to withdraw from your purchase, you must clearly inform Scandyna by contacting hello@scandyna.dk.

Any actual costs charged to Scandyna for returning an uncollected or undeliverable parcel are the customer's responsibility and may be deducted from any refund due.

If you want the order shipped again, you must pay the cost of the new shipment.

This does not apply if the failed delivery or return was caused by Scandyna or the carrier and was not attributable to the customer.

Returns

For information about withdrawal, returns and refunds, see our Returns & Refunds Policy.

Contact Scandyna at hello@scandyna.dk before returning a product.

Related Policies

For more information about purchases from Scandyna, see our:

• Returns & Refunds Policy – information about withdrawal, returns and refunds.
• Terms of Service – the general terms that apply to purchases from Scandyna.
• Privacy & Cookie Policy – information about how we handle personal information and cookies.

Contact

If you have questions about shipping or delivery, contact:

Scandyna A/S
Hovedgaden 9
8831 Løgstrup
Denmark

Email: hello@scandyna.dk