FAQ - Your Questions, Answered

Looking for quick answers about our products or your order? Our FAQ page covers the most common queries to help you find what you need faster. If you don’t find your answer here, feel free to contact us - we’re always happy to help!

Scandyna MCP Air

I cannot find the app for my Scandyna MCP Air

If you are having trouble finding or installing the app for Scandyna MCP Air, please ensure you are searching in the correct app store for your device (Apple App Store for iOS or Google Play Store for Android).

If you still cannot find or install the app, feel free to contact us using the form below - we’re happy to assist you!

How do I connect my Scandyna MCP Air to my WiFi network?

You can connect Scandyna MCP Air to your Wi-Fi network by following the setup instructions in the enclosed "Quick Guide" and follow the voice prompt. Ensure your router is set to a 2.4GHz network.

Can I use Scandyna MCP Air with both iOS and Android?

Yes, Scandyna MCP Air is compatible with both iOS and Android devices. You can stream music via Spotify Connect on both platforms, while AirPlay is exclusive to Apple devices.

Can I use Scandyna MCP Air in a multi-room setup?

Yes, Scandyna MCP Air supports multi-room audio when used with AirPlay-compatible devices. You can stream music to multiple speakers simultaneously from your Apple iOS or Android device.

How do I factory reset Scandyna MCP Air?

If you experience connection issues, press and hold the WPS button (on the back) for 10 seconds until the LED blinks. Then, follow the Wi-Fi setup instructions and voice prompt again.

Does Scandyna MCP Air support 5GHz Wi-Fi?

No, Scandyna MCP Air only supports 2.4GHz Wi-Fi networks to ensure best range and stability.

Can I use Scandyna MCP Air with a smart home system?

Scandyna MCP Air works with AirPlay but does not have built-in support for voice assistants like Alexa or Google Assistant.

It is not compatible with Sonos products or the Sonos app.

What should I do if my Scandyna MCP Air keeps disconnecting from Wi-Fi?

Check your routers settings and that it is connected to the internet, ensure the speaker is within range of your Wi-Fi, and restart both the wifi router and the speaker if needed.

Factory resetting is of the speaker: press and hold the WPS button on the back for 10 seconds until the LED blinks. Then, follow the Wi-Fi setup instructions and voice prompt again.

Can I play high-resolution audio on Scandyna MCP Air?

Scandyna MCP Air supports high-quality streaming, but the audio resolution depends on the source - AirPlay, Spotify and TIDAL provide excellent sound quality for mobile streaming.

Subscriptions to music services like Spotify, Tidal and amazon and other may be required.

Spare Parts

How can I ensure I order the correct spare part?

Before placing an order, check the exact model name of your speaker and compare it with the compatibility details in the product description. If unsure, please contact us by filling out the form below with your speaker model and a description of the part needed.

Shipping Policy for Scandyna A/S

At Scandyna A/S, we aim to provide a seamless shopping experience from the moment you place your order to the time it arrives at your doorstep. We value your trust in choosing our products and are committed to delivering them promptly and securely.

Shipping Coverage

We deliver to all EU countries, ensuring that no matter where you are in the European Union, you can enjoy our products without hassle.

Shipping Providers

To handle our shipments, we partner with GLS Europe and similar reliable parcel service providers. These carriers are selected for their proven track record of efficiency and reliability, ensuring that your order is well cared for during transit.

Delivery Times

Orders are delivered within 3-5 working days from the shipping date. Please note that we ship on work days, Monday through Friday, to provide you with the quickest service possible.

Shipping Costs

For orders under EUR 249,- a shipping fee is applied.
Shipping is free for orders exceeding EUR 249,-

Order Processing and Handling

Order processing and handling take normally 1-2 working days. This preparation time is essential for us to ensure that your order is packed accurately and securely.

Packaging

Each product is carefully packaged in strong carton boxes, specifically designed to provide the best protection throughout the shipping process. Our commitment to quality packaging minimizes the risk of damage during transit.

Tracking Your Order

After your order has been shipped, we will send you an email with the tracking information. This allows you to monitor the delivery progress and plan accordingly for the arrival of your order.

Failed Delivery

If delivery is attempted and fails, please contact us immediately at hello@scandyna.dk with your order number and all relevant details. Our customer service team will work with you to arrange a new delivery attempt or address any concerns you may have.

Prices and VAT

All listed prices include local VAT, ensuring that you face no unexpected fees at checkout.

Returns and Service

For details on returns and services, please refer to our dedicated policies available on our webshop. These guidelines are designed to assist you smoothly through the process, should you need to return an item or require service.

Contact Us

If you have any questions regarding the shipping and delivery of your order, our customer service team is ready to assist you. Please feel free to reach out with any inquiries or for further assistance.

Service Policy for Scandyna A/S

Introduction

Scandyna A/S, located at Hovedgaden 9, 8831 Løgstrup, Denmark and registered under VAT number DK40198121, is dedicated to offering exceptional service and comprehensive customer support. When you purchase our products, you benefit from reliable service backed by our commitment to your satisfaction.

Upon Receiving the Product

If the product delivered is incorrect or defective, please inform us immediately. We will correct the error by dispatching the correct or a replacement product as soon as possible, and include a return slip to cover the cost of return shipping.

Should you notice any visible damage to the packaging upon delivery, it's crucial to inspect the product inside. If the product is damaged, you may refuse to accept the package. Alternatively, if there is no damage to the product itself, you can request the carrier to record that the packaging was damaged during shipment.

If you discover damage after unpacking that appears to have occurred during shipping, please contact us without delay at hello@scandyna.dk, attaching photographs of the damage. We will facilitate an exchange to minimize your inconvenience.

Serial Numbers

For products equipped with a serial number, we recommend that you record this number immediately for security purposes. Keeping a printed copy of your invoice with the serial number noted on it is also advisable.

Packaging

Retaining the original packaging of your new products is highly recommended. Using the original packaging for transportation at a later stage ensures that the items remain unscathed. If you wish to return a product within the returns period, the original packaging must be intact and undamaged. If the original packaging is not available, a fee may be charged, resulting in a partial refund only. This fee compensates for the costs associated with re-listing the item, potentially including new packaging and handling costs.

Delivery Information

We dispatch goods via reputable carriers such as PostNord or DHL. You can opt for home delivery or collection at the nearest post office, as specified during checkout. If you are not present when home delivery is attempted, you can subsequently collect the package from your local post office.

Transport Insurance

Our shipping includes insurance covering loss and damage during transit. However, please note that if you permit the shipping company to leave the package outside your door, the insurance may not cover loss or damage.

Payments

Your payment will be charged only after your order has been dispatched from our warehouse. If we are unable to dispatch your order, you will not be charged.

Complaints

If you receive an incorrect or defective product, we will send a replacement as soon as you have returned the faulty item.

As a consumer, you have a 2-year right to lodge complaints. This means you can get the item repaired, exchanged, or receive a refund, depending on the specific situation, provided the complaint is justified.

Refunding Shipping Costs

If the complaint is justified, we will, of course, refund your reasonable freight costs.

Warranty at Scandyna A/S

Scandyna A/S provides a 2-year genuine warranty on all products. We believe in the quality of our products and support your right to a fault-free product from the start.

The warranty covers malfunctions and includes parts and labour but does not extend to wear, misuse, improper connections, or damage due to inadequate packaging, professional use, or lack of maintenance.

Service and Spare Parts

At Scandyna A/S, our service workshop is well-equipped to repair most of our products efficiently and correctly. If you need a speaker unit or other spare parts, please contact us at hello@scandyna.dk. Please be aware that availability of spare parts may vary, especially for items not currently in stock.

Sending Your Device for Repair

If your device requires repair or service, send it directly to our workshop. Always contact us first via our website or at hello@scandyna.dk, and include a copy of your purchase invoice with your device as it serves as your warranty proof.

Be Aware

Always ship products in their original packaging, particularly for heavier devices. Items sent in non-original packaging may not be covered by transport insurance.

Before sending your product for repair, consult the instruction manual to ensure that the issue is not due to improper use. Sometimes, a reset of the device might correct the issue.

Warranty Repairs

We provide a 2-year warranty on all products sold through Scandyna A/S. Warranty repairs must be carried out by us and do not cover normal wear and tear, overload, or faulty connections.

Troubleshooting and Price Estimates

If your device is out of warranty and you need to evaluate the feasibility of repair, you can request a price estimate for the repair. Contact us by using the form below or on our Contact Us page.

Where can I buy Scandyna spare parts?

You can purchase official Scandyna spare parts directly from our webshop www.scandyna.dk

We ship to all EU countries and offer international shipping. Please note that original Scandyna spare parts are only available through our webshop.

Are replacement woofers and tweeters available for all Scandyna loudspeakers?

We have produced loudspeakers since 1965, and while we stock spare parts for many models, we cannot keep spare parts for all. Many older parts are no longer available, especially for discontinued models.

If a specific loudspeaker drive unit is no longer available, we recommend reaching out to specialised loudspeaker repair companies in your local area who might be able to assist you further. These companies have expertise in loudspeaker repairs and refurbishment and may offer a quotation for repair or replacement services.

Here are a few recommendations:

Speaker Repair Shop (Netherlands) – Experts in professional speaker repairs.

Repair Your Speakers (International) – Specialised in repairing and refurbishing speaker components.

Basrep (Denmark) – High-quality woofer and driver repairs.

Please feel free to contact them directly for assistance. They are known for their quality service and may provide the best alternatives in the absence of the original loudspeaker drive unit.

Are all parts of Scandyna loudspeakers available as spare parts?

No, not all components of our loudspeakers are available as spare parts. While we stock key replacement parts, such as woofers, tweeters, and mounting accessories, some internal components and specific cabinet parts are not sold separately.

If you are looking for a particular part that is not listed on our webshop, please contact us using the form below, and we will advise on the best possible solution.

Can I replace a damaged speaker component myself?

We recommend that you contact your nearest local audio repair shop for repairs.

Do you sell replacement remote controls for Scandyna products?

Yes, original remote controls for supported Bluetooth and active speaker models are available, subject to stock.

How long will spare parts remain available for discontinued models?

We aim to keep spare parts in stock for as long as possible, but availability is limited for older and discontinued products.

Why does Scandyna focus on spare parts and repairs?

We believe in extending the life of every Scandyna loudspeaker rather than replacing them unnecessarily.

By offering spare parts and repair options, we aim to keep great speakers in use for as long as possible.

If you have any questions about repairs or available spare parts, please fill out the contact form below - we’re happy to help!

Shipping & Delivery

Where do you ship to?

We ship to all EU countries and offer international shipping through Forward2Me for customers outside the EU. If you are ordering from outside the EU, you can use Forward2Me as a package forwarding service to receive your order. If you are unsure whether we can deliver to your country, feel free to contact us via the contact form below.

Shipping Information for Customers in the UK, Norway, and Switzerland.

At Scandyna, we are dedicated to providing exceptional service to our customers, including those in the UK, Norway, and Switzerland. While we offer direct shipment to all EU countries here's how you can seamlessly receive your Scandyna products outside the EU using Forward2me:

Step 1: Sign Up with Forward2me

Visit Forward2me’s website and create an account.
After signing up, you’ll receive a unique forwarding address in Germany, which will act as your delivery address for orders from Scandyna.

Step 2: Place Your Order on Our Webshop

During checkout, select GERMANY as your delivery country.
Use your home address for payment purposes and the Forward2me German warehouse address for shipping.
For orders over EUR 249, we’ll deliver your products free of charge to the Forward2me warehouse in Germany. For smaller orders, a shipping fee of EUR 18,50 applies.

Step 3: Forward the Package to Your Address

Forward2me will notify you when your package arrives at their Germany warehouse.
Log into your Forward2me account, confirm your final destination, and choose a shipping method to forward your package.

Step 4: Handle Customs Documentation

Forward2me’s team will assist with any necessary customs documents to ensure smooth delivery.

For detailed information on pricing and forwarding services, visit Forward2me’s FAQ page or Pricing page.

Start your journey with Scandyna today and enjoy premium audio products delivered directly to your doorstep, hassle-free!

Links

Forward2me - main page

Forward2me - pricing

Forward2me - register

Forward2me - blog

How long does shipping take?

Denmark is our home market, and we ship using GLS. Our standard dispatch time is 1-3 business days after your order is placed. Delivery in Denmark is normally made to the nearest GLS pick-up point.

For customers within the EU, we also ship within 1-3 business days after receiving your order, delivering directly to the shipping address you provide at checkout.

For international orders via Forward2Me, delivery times depend on their processing and the selected shipping method. We ship within 1-5 business days after receiving your order.

Once your order has shipped, you’ll receive a tracking link via email. If you have questions about your delivery time, reach out via the contact form below.

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery address and order size. For some locations and larger orders,
free shipping may be available. If you’re unsure about the shipping cost, add your items to the cart and proceed to checkout to see the final price.

For international customers using Forward2Me, shipping fees depend on their service rates. If you have any questions about shipping costs, feel free to contact us via the contact form below.

Can I track my order?

Yes! Once your order has been shipped, you will receive a tracking link via email so you can monitor its progress. If you do not receive a tracking email, please check your spam folder or contact us via the contact form below.

Which couriers do you use for delivery?

We work with GLS in Denmark and reliable carriers such as DHL and PostNord for EU deliveries. If you are using Forward2Me for
international shipping, your package may be shipped via FedEx, UPS, or DHL, depending on your chosen service.

We select trusted couriers to ensure fast and secure delivery.

Can I schedule a specific delivery date?

At this time, we cannot guarantee specific delivery dates, as shipping times depend on the courier service. However, once your
order has been shipped, you can track it and check the estimated delivery time.

If you need more details or assistance with your delivery, feel free to contact us via the contact form below.

What should I do if my package is delayed?

If your package has not arrived within the expected delivery time, first check the tracking link provided in your shipping
confirmation email. Sometimes, delays can occur due to customs clearance, weather conditions, or high shipping demand.

If the tracking information has not updated for several days or you believe your package is lost, please reach out via the
contact form below, and we’ll investigate the issue with the courier.

Do you ship to PO boxes?

Unfortunately, we do not ship to PO boxes, as our couriers require a physical address for delivery. If you only have a PO box address, we recommend using an alternative residential or business address.

If you have any questions about shipping restrictions, please contact us via the contact form below.

Will I have to pay customs duties or VAT?

For EU customers: No additional customs duties apply, as local VAT is included in the product price.

For international customers: Customs duties, taxes, or VAT may apply based on your country’s import rules. These fees are not included in the order price and are the buyer’s responsibility.

If you’re unsure about customs charges for your location, we recommend checking with your local customs office or contacting us via the contact form below.

What happens if my package arrives damaged?

If your package arrives damaged, please take clear photos of the box, shipping label, and damaged items before opening a claim.
Send the photos and a brief description of the issue via the contact form below, and we’ll assist you in resolving the issue as quickly as possible.

Depending on the situation, we may offer a
replacement, refund, or store credit. Please report any damage within 48 hours of receiving your order.

Can I change my shipping address after placing an order?

If your order hasn’t shipped yet, we may be able to update your shipping address. Contact us as soon as possible via the contact form below with your order details and the correct address.

If your order has already been shipped, address changes may not be possible. In some cases, we can request the courier to
reroute your package, but additional fees may apply.

What should I do if my package is lost?

If your tracking information shows your package as
delivered, but you haven’t received it:

Check with neighbors or your local delivery office.
Wait 24-48 hours, as some couriers mark packages as delivered slightly before actual arrival.
Contact us via the contact form below if the package remains missing after this period.

If your package is lost in transit, we will work with
the courier to locate or replace your order.

Returns & Refunds

Can I return my order if I change my mind?

Yes, you can return your order within 30 days of receiving it, provided the item is in its original condition and packaging.

How do I start a return?

To initiate a return, please fill out the form below with your order number and reason for return. We will get back to you with further instructions.

Do I have to pay for return shipping?

For customers within the EU, we will provide a return shipping label, but the return shipping cost will be deducted from your refund unless the return is due to a defective product or incorrect delivery.

International customers must contact us using the form below to arrange the return and cover the return shipping cost unless the item is faulty or delivered incorrectly.

How long does it take to process my refund?

Once we receive and inspect the returned item, your refund will be processed within
14 days from the date we receive the returned product. The amount will be
credited to your original payment method.

Can I return a used or opened product?

We only accept returns of unused and undamaged products in their original
packaging. If the product has been used, we may not be able to issue a full refund.

What if I received a defective or wrong item?

If you receive a damaged or incorrect product, please contact us immediately using the form below and attach photos of the item and packaging.

We will arrange a replacement or refund at no cost to you.

Can I exchange an item instead of getting a refund?

Yes, exchanges are possible if the item is unused and in stock. Fill out the form below with your order details, and we’ll help you with the exchange process.

How will I receive my refund?

Refunds will be credited back to your original payment method. If you used a credit card, it may take a few days for the refund to appear on your statement.

Country/region