FAQ - Your Questions, Answered

Looking for quick answers about our products or your order? Our FAQ page covers the most common queries to help you find what you need faster. If you don’t find your answer here, feel free to contact us - we’re always happy to help!

Shipping & Delivery

Can I order Scandyna products if I live outside the EU (e.g. in Hong Kong)?

Q: I live in Hong Kong (or outside the EU). Can I order Scandyna products directly from your website?

A: Yes, you can place your order on our official webshop: 🔗 www.scandyna.dk

However, we do not ship directly to Hong Kong or countries outside the EU. To receive your order internationally, you have the following options:

1. You can have your order delivered to a trusted contact within the EU who can then forward it to you.

2. We recommend Forward2Me, a reliable third-party service that provides you with a European delivery address and handles international forwarding to destinations like Hong Kong.

📦 Learn more: International Shipping – Scandyna

Important: We unfortunately do not offer local pickup at our warehouse in Denmark due to customs regulations and export restrictions.

If you need help placing your order or have questions about international delivery, feel free to contact us at:

📧 hello@scandyna.dk

Where do you ship to?

We ship to all EU countries and offer international shipping through Forward2Me for customers outside the EU. If you are ordering from outside the EU, you can use Forward2Me as a package forwarding service to receive your order. If you are unsure whether we can deliver to your country, feel free to contact us via the contact form below.

Shipping Information for Customers in the UK, Norway, and Switzerland.

⚠️ Important Notice: Free shipping does not apply outside the EU. Final delivery from Germany must be arranged and paid through Forward2me.

At Scandyna, we are dedicated to providing exceptional service to our customers, including those in the UK, Norway, and Switzerland. While we offer direct shipment to all EU countries, deliveries outside the EU can be arranged via the shipping agent Forward2me .

Here’s how you can receive your Scandyna products outside the EU:

Step 1: Sign Up with Forward2me

Visit Forward2me’s website and create an account.
After signing up, you’ll receive a unique forwarding address in Germany, which will act as your delivery address for orders from Scandyna.

Step 2: Place Your Order on Our Webshop

During checkout, select GERMANY as your delivery country.
Use your home address for payment purposes and the Forward2me German warehouse address for shipping.
For orders over EUR 249, we’ll deliver your products free of charge to the Forward2me warehouse in Germany. For smaller orders, a shipping fee of EUR 18,50 applies.
⚠️ Please note: Scandyna’s free shipping offer only applies to delivery within the EU, including Forward2me’s warehouse in Germany. The final transport cost from Germany to your home address is not included and must be requested and paid directly to Forward2me.

Step 3: Forward the Package to Your Address

Forward2me will notify you when your package arrives at their Germany warehouse.
Log into your Forward2me account, confirm your final destination, and choose a shipping method to forward your package.

Step 4: Handle Customs Documentation

Forward2me’s team will assist with any necessary customs documents to ensure smooth delivery.

For detailed information on pricing and forwarding services, visit Forward2me’s FAQ page or Pricing page.

Start your journey with Scandyna today and enjoy premium audio products delivered to your doorstep with clear and simple shipping arrangements.

Links

Forward2me - main page

Forward2me - pricing

Forward2me - register

Forward2me - blog

Disclaimer: Scandyna A/S is not in any way related to, nor a partner of, Forward2me. Forward2me operates as an independent shipping company, and all agreements regarding final delivery are made directly between the customer and Forward2me.

How long does shipping take?

Denmark is our home market, and we ship using GLS. Our standard dispatch time is 1-3 business days after your order is placed. Delivery in Denmark is normally made to the nearest GLS pick-up point.

For customers within the EU, we also ship within 1-3 business days after receiving your order, delivering directly to the shipping address you provide at checkout.

For international orders via Forward2Me, delivery times depend on their processing and the selected shipping method. We ship within 1-5 business days after receiving your order.

Once your order has shipped, you’ll receive a tracking link via email. If you have questions about your delivery time, reach out via the contact form below.

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery address and order size. For some locations and larger orders,
free shipping may be available. If you’re unsure about the shipping cost, add your items to the cart and proceed to checkout to see the final price.

For international customers using Forward2Me, shipping fees depend on their service rates. If you have any questions about shipping costs, feel free to contact us via the contact form below.

Can I track my order?

Yes! Once your order has been shipped, you will receive a tracking link via email so you can monitor its progress. If you do not receive a tracking email, please check your spam folder or contact us via the contact form below.

Which couriers do you use for delivery?

We work with reliable carriers such as PostNord, GLS and DHL and PostNord for EU deliveries. If you are using Forward2Me for international shipping, your package may be shipped via FedEx, UPS, or DHL, depending on your chosen service.

We select trusted couriers to ensure fast and secure delivery.

Can I schedule a specific delivery date?

At this time, we cannot guarantee specific delivery dates, as shipping times depend on the courier service. However, once your
order has been shipped, you can track it and check the estimated delivery time.

If you need more details or assistance with your delivery, feel free to contact us via the contact form below.

What should I do if my package is delayed?

If your package has not arrived within the expected delivery time, first check the tracking link provided in your shipping
confirmation email. Sometimes, delays can occur due to customs clearance, weather conditions, or high shipping demand.

If the tracking information has not updated for several days or you believe your package is lost, please reach out via the
contact form below, and we’ll investigate the issue with the courier.

Do you ship to PO boxes?

Unfortunately, we do not ship to PO boxes, as our couriers require a physical address for delivery. If you only have a PO box address, we recommend using an alternative residential or business address.

If you have any questions about shipping restrictions, please contact us via the contact form below.

Will I have to pay customs duties or VAT?

For EU customers: No additional customs duties apply, as local VAT is included in the product price.

For international customers: Customs duties, taxes, or VAT may apply based on your country’s import rules. These fees are not included in the order price and are the buyer’s responsibility.

If you’re unsure about customs charges for your location, we recommend checking with your local customs office or contacting us via the contact form below.

What happens if my package arrives damaged?

If your package arrives damaged, please take clear photos of the box, shipping label, and damaged items before opening a claim.
Send the photos and a brief description of the issue via the contact form below, and we’ll assist you in resolving the issue as quickly as possible.

Depending on the situation, we may offer a
replacement, refund, or store credit. Please report any damage within 48 hours of receiving your order.

Can I change my shipping address after placing an order?

If your order hasn’t shipped yet, we may be able to update your shipping address. Contact us as soon as possible via the contact form below with your order details and the correct address.

If your order has already been shipped, address changes may not be possible. In some cases, we can request the courier to
reroute your package, but additional fees may apply.

What should I do if my package is lost?

If your tracking information shows your package as
delivered, but you haven’t received it:

Check with neighbors or your local delivery office.
Wait 24-48 hours, as some couriers mark packages as delivered slightly before actual arrival.
Contact us via the contact form below if the package remains missing after this period.

If your package is lost in transit, we will work with
the courier to locate or replace your order.

Returns & Refunds

Can I return my order if I change my mind?

Yes, you can return your order within 30 days of receiving it, provided the item is in its original condition and packaging.

How do I start a return?

To initiate a return, please fill out the form below with your order number and reason for return. We will get back to you with further instructions.

Do I have to pay for return shipping?

For customers within Denmark we will provide a return shipping label, but the return shipping cost will be deducted from your refund unless the return is due to a defective product or incorrect delivery.

International customers including EU customers must contact us using the form below to arrange the return and cover the return shipping cost unless the item is faulty or delivered incorrectly.

How long does it take to process my refund?

Once we receive and inspect the returned item, your refund will be processed within
14 days from the date we receive the returned product. The amount will be
credited to your original payment method.

Can I return a used or opened product?

We only accept returns of unused and undamaged products in their original
packaging. If the product has been used, we may not be able to issue a full refund.

What if I received a defective or wrong item?

If you receive a damaged or incorrect product, please contact us immediately using the form below and attach photos of the item and packaging.

We will arrange a replacement or refund at no cost to you.

Can I exchange an item instead of getting a refund?

Yes, exchanges are possible if the item is unused and in stock. Fill out the form below with your order details, and we’ll help you with the exchange process.

How will I receive my refund?

Refunds will be credited back to your original payment method. If you used a credit card, it may take a few days for the refund to appear on your statement.

General Questions

My decoration ring is loose or keeps falling off. What can I do?

On older loudspeakers, the rubber decoration rings can sometimes become slightly loose or change shape over time. This can be caused by age, heat or natural tension in the rubber material.

A simple solution is to use a few very small pieces of Blu Tack or a similar removable adhesive putty behind the decoration ring. Gently press the ring back into position.

This will normally keep the decoration ring securely in place while still allowing it to be removed later if necessary. Use only a small amount and make sure the adhesive is hidden behind the ring.

My Scandyna speaker's matte surface has become sticky and attracts dust – what can I do?

In rare cases, the rubberized matte surface on some loudspeakers may begin to break down and become sticky or soft to the touch. This condition typically results in dust sticking to the surface and a degraded appearance.

What causes this?

This issue is most often related to environmental exposure, including:

High temparature
Strong UV sunlight
High humidity
Air Pollution (e.g., smoke or traffic gases..)
Solvents or aggresive detergents

Such conditions may accelerate the degradation of the original matte coating over time.

Can it be cleaned or reversed?

Unfortunately, once the surface begins to degrade, it cannot be fully restored to its original state. While some YouTube videos suggest using specific cleaning products or detergents to treat the problem, we do not recommend or endorse any of these methods, as they may further damage the finish.

What is the recommended solution?

We suggest that you consider a professional re-painting of the speaker cabinets:

Contact your local paint shop or car body specialist, as they typically have the experience to repaint ABS plastic surfaces professionally.
Choose a durable finish that matches your aesthetic preference (matte, gloss, etc.).

We hope this helps you restore the appearance of your speakers and continue enjoying their sound performance.

My active MNP Bluetooth MK2 works, but there is no sound from the passive speaker. What should I check?

If your active MNP Bluetooth MK2 is working normally, but there is no sound from the connected passive speaker, first check the “Wireless Stereo” switch located on the bottom of the active speaker.

When using one active MNP Bluetooth MK2 together with one passive MNP speaker, the Wireless Stereo switch must be set to OFF.

Important: Only change the Wireless Stereo switch while the speaker is switched off.

Then connect the passive speaker to the speaker terminals on the active MNP Bluetooth MK2 using a normal speaker cable and switch the system on again.

If the Wireless Stereo switch is set to ON, the active speaker is configured for standalone use or wireless stereo operation with another active MNP Bluetooth speaker, and the connected passive speaker will not operate correctly.

Download Instruction Manual

Spare Parts

How can I ensure I order the correct spare part?

Before placing an order, check the exact model name of your speaker and compare it with the compatibility details in the product description. If unsure, please contact us by filling out the form below with your speaker model and a description of the part needed.

Shipping Policy for Scandyna A/S

At Scandyna A/S, we aim to provide a seamless shopping experience from the moment you place your order to the time it arrives at your doorstep. We value your trust in choosing our products and are committed to delivering them promptly and securely.

Shipping Coverage

We deliver to all EU countries, ensuring that no matter where you are in the European Union, you can enjoy our products without hassle.

Shipping Providers

To handle our shipments, we partner with GLS Europe and similar reliable parcel service providers. These carriers are selected for their proven track record of efficiency and reliability, ensuring that your order is well cared for during transit.

Delivery Times

Orders are delivered within 3-5 working days from the shipping date. Please note that we ship on work days, Monday through Friday, to provide you with the quickest service possible.

Shipping Costs

For orders under EUR 249,- a shipping fee is applied.
Shipping is free for orders exceeding EUR 249,-

Order Processing and Handling

Order processing and handling take normally 1-2 working days. This preparation time is essential for us to ensure that your order is packed accurately and securely.

Packaging

Each product is carefully packaged in strong carton boxes, specifically designed to provide the best protection throughout the shipping process. Our commitment to quality packaging minimizes the risk of damage during transit.

Tracking Your Order

After your order has been shipped, we will send you an email with the tracking information. This allows you to monitor the delivery progress and plan accordingly for the arrival of your order.

Failed Delivery

If delivery is attempted and fails, please contact us immediately at hello@scandyna.dk with your order number and all relevant details. Our customer service team will work with you to arrange a new delivery attempt or address any concerns you may have.

Prices and VAT

All listed prices include local VAT, ensuring that you face no unexpected fees at checkout.

Returns and Service

For details on returns and services, please refer to our dedicated policies available on our webshop. These guidelines are designed to assist you smoothly through the process, should you need to return an item or require service.

Contact Us

If you have any questions regarding the shipping and delivery of your order, our customer service team is ready to assist you. Please feel free to reach out with any inquiries or for further assistance.

Service Policy for Scandyna A/S

Introduction

Scandyna A/S, located at Hovedgaden 9, 8831 Løgstrup, Denmark and registered under VAT number DK40198121, is dedicated to offering exceptional service and comprehensive customer support. When you purchase our products, you benefit from reliable service backed by our commitment to your satisfaction.

Upon Receiving the Product

If the product delivered is incorrect or defective, please inform us immediately. We will correct the error by dispatching the correct or a replacement product as soon as possible, and include a return slip to cover the cost of return shipping.

Should you notice any visible damage to the packaging upon delivery, it's crucial to inspect the product inside. If the product is damaged, you may refuse to accept the package. Alternatively, if there is no damage to the product itself, you can request the carrier to record that the packaging was damaged during shipment.

If you discover damage after unpacking that appears to have occurred during shipping, please contact us without delay at hello@scandyna.dk, attaching photographs of the damage. We will facilitate an exchange to minimize your inconvenience.

Serial Numbers

For products equipped with a serial number, we recommend that you record this number immediately for security purposes. Keeping a printed copy of your invoice with the serial number noted on it is also advisable.

Packaging

Retaining the original packaging of your new products is highly recommended. Using the original packaging for transportation at a later stage ensures that the items remain unscathed. If you wish to return a product within the returns period, the original packaging must be intact and undamaged. If the original packaging is not available, a fee may be charged, resulting in a partial refund only. This fee compensates for the costs associated with re-listing the item, potentially including new packaging and handling costs.

Delivery Information

We dispatch goods via reputable carriers such as PostNord or DHL. You can opt for home delivery or collection at the nearest post office, as specified during checkout. If you are not present when home delivery is attempted, you can subsequently collect the package from your local post office.

Transport Insurance

Our shipping includes insurance covering loss and damage during transit. However, please note that if you permit the shipping company to leave the package outside your door, the insurance may not cover loss or damage.

Payments

Your payment will be charged only after your order has been dispatched from our warehouse. If we are unable to dispatch your order, you will not be charged.

Complaints

If you receive an incorrect or defective product, we will send a replacement as soon as you have returned the faulty item.

As a consumer, you have a 2-year right to lodge complaints. This means you can get the item repaired, exchanged, or receive a refund, depending on the specific situation, provided the complaint is justified.

Refunding Shipping Costs

If the complaint is justified, we will, of course, refund your reasonable freight costs.

Warranty at Scandyna A/S

Scandyna A/S provides a 2-year genuine warranty on all products. We believe in the quality of our products and support your right to a fault-free product from the start.

The warranty covers malfunctions and includes parts and labour but does not extend to wear, misuse, improper connections, or damage due to inadequate packaging, professional use, or lack of maintenance.

Service, Spare Parts and Repairs

Scandyna no longer operates a repair workshop in Denmark. We do not offer repairs or repair estimates for older products.

You can find the spare parts currently available from Scandyna in our Spare Parts Collection. If a part is not listed, it is generally no longer available from us.

For older loudspeakers, an independent specialist may be able to repair the original component. Visit Loudspeaker Repair in Europe to find repair specialists. Contact the specialist directly before sending anything for repair.

Faults and Warranty Claims

If a product purchased from Scandyna develops a fault that may be covered by a warranty or your statutory rights, please contact us with your order number and a description of the problem. We will advise you on the next steps. Please do not send the product to us without contacting us first.

Where can I buy Scandyna spare parts?

You can purchase available original Scandyna spare parts directly from our Spare Parts Collection.

We ship to all EU countries and also offer international shipping options.

Please note that original Scandyna spare parts are only available directly through our webshop.

If the spare part you need is no longer available, or if you are looking for loudspeaker repair, please visit our Loudspeaker Repair in Europe page, where you can find specialised repair companies that may be able to help with older Scandyna loudspeakers.

Are replacement woofers and tweeters available for all Scandyna loudspeakers?

We have produced loudspeakers since 1965, and while we still stock spare parts for many Scandyna models, unfortunately we cannot keep spare parts for every product we have made over the years. Many parts for older or discontinued models are therefore no longer available.

If the spare part or loudspeaker drive unit you need is no longer available from us, we recommend contacting a specialised loudspeaker repair company. In many cases, experienced repair specialists can repair or refurbish the original drive unit – for example by replacing a damaged surround.

To make this easier, we have created a dedicated Loudspeaker Repair in Europe page with repair companies that may be able to help with older Scandyna loudspeakers.

Find a Loudspeaker Repair Specialist in Europe

Please contact the repair company directly regarding your specific loudspeaker, repair options and pricing.

Are all parts of Scandyna loudspeakers available as spare parts?

No, not all components of our loudspeakers are available as spare parts. While we stock a range of replacement parts, such as woofers, tweeters, decoration rings and mounting accessories, many parts for older or discontinued models are no longer available.

All spare parts currently available from Scandyna can be found in our Spare Parts Collection.

If the part you need is not available, we recommend contacting a specialised loudspeaker repair company. You can find repair specialists on our Loudspeaker Repair in Europe page who may be able to repair or refurbish your existing loudspeaker components.

Do you sell replacement remote controls for Scandyna products?

No. We stock spare parts for many Scandyna loudspeakers, but unfortunately we cannot keep every component available – especially for older or discontinued models.

All spare parts currently available can be found in our Spare Parts Collection.

If the part you need is not listed, it is generally no longer available from Scandyna. In many cases, however, the original component can be repaired or refurbished by a specialist. Please visit our Loudspeaker Repair in Europe page to find a specialised repair company.

Not sure which spare part you need or which part fits your Scandyna model? Please Contact Us and we will be happy to help.

How long will spare parts remain available for discontinued models?

We aim to keep spare parts in stock for as long as possible, but availability is limited for older and discontinued products.

Repairs & Service

Can older Scandyna loudspeakers still be repaired?

Yes, in many cases. Even when an original replacement part is no longer available, an experienced loudspeaker repair specialist may be able to repair or refurbish the existing component.

Typical repairs can include replacement of damaged surrounds, repair of woofers and other mechanical or electrical faults.

See our Loudspeaker Repair in Europe page for more information.

Where can I have my Scandyna loudspeaker repaired?

For older Scandyna loudspeakers, we recommend contacting a specialised loudspeaker repair company.

We have collected a list of independent repair specialists in Europe that may be able to repair or refurbish your loudspeaker or its original components.

Find a Loudspeaker Repair Specialist in Europe

Please contact the repair company directly regarding your specific loudspeaker, repair options and pricing.

Does Scandyna offer a repair service?

Scandyna no longer operates an in-house repair service.

For repairs, we recommend contacting one of the independent specialists listed on our Loudspeaker Repair in Europe page.

If you are looking for an original replacement part, please also check our Spare Parts Collection. Only parts currently shown in our webshop are available directly from Scandyna.

Can I replace a damaged speaker component myself?

All spare parts currently available from Scandyna can be found in our Spare Parts Collection.

If the part you need is not available, or your loudspeaker requires repair, please visit our Loudspeaker Repair in Europe page to find a specialised repair company.

If you are unsure which spare part you need or whether a part is available for your particular Scandyna model, please Contact Us and we will be happy to advise you.

Why does Scandyna focus on spare parts and repairs?

We believe in extending the life of every Scandyna loudspeaker rather than replacing them unnecessarily.

By offering spare parts and repair options, we aim to keep great speakers in use for as long as possible.

If you have any questions about repairs or available spare parts, please fill out the contact form below - we’re happy to help!

Wallmounts

Can I wall-mount my older Scandyna MNP loudspeakers?

Yes, with some minor modifications, you can use our current wall mounts to install older Scandyna MNP speakers equipped with yellow Kevlar woofers, such as the MNP MK1, MK2, and MK3 models. This process involves drilling small pilot holes into the speaker base to securely attach the wall mount using three high-quality wood or self-tapping screws (65–70mm in length). Detailed assembly instructions are available in the wall mount's instruction manual. For comprehensive guidance, please refer to our dedicated page: .Wallmounting older Scandyna MNP loudspeakers

Do you sell spare parts for Scandyna wall mounts?

Unfortunately, we do not offer spare parts for our wall mounts. Most components - such as mounting brackets, plates, and custom fittings - are exclusively made for Scandyna and are not available in hardware stores.

Only general items like M5 or M6 screws and standard or safety-type Allen keys may be found at well-stocked local hardware stores.

If you’re in doubt, please contact us using the form below and we’ll do our best to advise you.

I’ve lost the Allen key for my MNP wall mount – which size do I need?

Over the years, we have used both M5 and M6 screws for our wall mounts. In some cases, a “safety” Allen key was included – this type has a small hole in the centre of the tip, which matches a safety screw head. These tools are commonly available at most well-stocked hardware stores.

Unfortunately, we no longer supply Allen keys or tools as spare parts. If you’re unsure, we recommend checking both M5 and M6 safety Allen keys locally. You can also see an example of a safety Allen key here:

▶️ Watch this short video

If you’re in doubt, feel free to contact us – we’ll do our best to guide you.

Remote Controls

Can I use a newer Scandyna remote control with my older Bluetooth speakers?

Yes, partially.

If you own a Scandyna SMP Bluetooth with item number in the range:

11401.01 – 11401.99
11402.01 – 11402.99
11403.01 – 11403.99

then the newer remote control available here will work for core functions such as;

Power
Volume
Play / Pause
Skip / Back

However, certain features like BT/AUX switching may not respond correctly due to different code mapping introduced in later models.

One customer has reported success using the newer remote by aligning button functions with the older remote layout. While this isn’t officially supported, it may offer a functional workaround for users with discontinued remotes.

We no longer carry the original remote as a spare part, and we do not have IR codes for universal remotes.

Spikes

The spikes feel very tight and don’t fit easily – what should I do?

In some cases, the spikes may feel very tight when first installed. This is due to manufacturing tolerances between the spike and the moulded bottom plate, as well as small variations that can occur across the many years our products have been produced.

To make installation easier, we recommend gently warming the spike before fitting it. This can be done using a hair dryer or a heat gun on a low setting.

Once the spike is slightly warm, insert it slowly and gently and allow it to sit in place for a short while. This gives the warmth time to gently soften the ABS plastic in the bottom plate, making it easier for the spike to slide into position and lock correctly.

⚠️ Important:

Use gentle heat only
Do not overheat the spike or cabinet
The spike may be warm – we recommend using a glove or a cloth during installation
Take your time and apply light pressure

This method helps ensure a secure fit without damaging the spike or the cabinet.

See this video !

Sound Quality

Why do my Scandyna speakers sound flat or lack bass?

Scandyna loudspeakers are designed to deliver true hi-fi sound – with detailed, clean high frequencies and a deep, well-balanced low end. If your setup sounds flat or lacks bass, something is likely not working as intended.

Here are the most common causes and suggestions to help you get the best performance from your Scandyna speakers:

1. Speaker Placement

Placement has a significant impact on how bass is perceived. Speakers placed too close to walls, in corners, or on unstable surfaces can produce imbalanced or weak low frequencies.

Solution: Try adjusting the placement – ideally on a solid surface, slightly away from walls and corners. Small changes can make a big difference in sound.

2. No Subwoofer in Setup

Many of the smaller Scandyna speakers are designed to be both compact in size and very detailed in sound, but not necessarily to deliver deep bass alone.

Solution: For full-range deep sound, especially in larger rooms, we recommend adding an active subwoofer. Look for one with a 10” or larger driver for the best results.

3. Audio Source Quality

If your source is a PC, smartphone or streaming device, poor digital-to-analogue conversion can affect the sound – especially the bass.

Solution: A separate DAC (digital-to-analog converter) can dramatically improve sound quality. There are many affordable and well-reviewed options on the market.

4. Ageing Components

Older speakers or amplifiers may suffer from worn-out components – especially capacitors – which can lead to a dull or weak sound.

Solution: Have your speakers and amp checked at a professional audio repair shop. Replacing capacitors or servicing the internal electronics can restore original performance.

5. Cable Quality

Poor-quality or mismatched speaker cables can impact audio performance and detail.

Solution: Use high-quality, properly shielded speaker cables. Ensure all connections are tight and corrosion-free.

Country/region