Refund policy
Returns & Refunds Policy
At Scandyna, we want you to be satisfied with your purchase. Consumers have a statutory 14-day right of withdrawal for online purchases. Scandyna extends this period and offers a total 30-day right of withdrawal from the date you receive your order.
30-Day Right of Withdrawal
You may withdraw from your purchase without giving any reason within 30 days of receiving your order.
If an order contains several items delivered separately, the withdrawal period starts when you receive the last item.
To exercise your right of withdrawal, you must inform us clearly of your decision before the 30-day period expires.
For all returns, please contact us at hello@scandyna.dk before returning the product. Please include your order number and the item(s) you wish to return. We will then provide you with return instructions.
Simply refusing delivery or failing to collect a parcel does not constitute valid notification of withdrawal.
Returning Your Order
Before returning any product, you must contact us at hello@scandyna.dk.
After informing us that you wish to withdraw from your purchase, the product must be returned without undue delay and no later than 14 days after your notification.
Returns should be sent to:
Scandyna A/S
Hovedgaden 9
8831 Løgstrup
Denmark
You are responsible for the cost of returning the product and for ensuring that it is safely returned to Scandyna.
We recommend using a trackable and adequately insured shipping service. Loudspeakers and other sensitive products should be packed carefully, and we strongly recommend using the original packaging whenever it is available.
Uncollected or Undeliverable Parcels
If a parcel is not collected from a parcel shop, parcel locker or other collection point within the carrier's collection period, or cannot be delivered due to circumstances attributable to the customer, the parcel may be returned to Scandyna.
Failure to collect or accept a parcel does not in itself constitute a valid withdrawal from the purchase. If you wish to withdraw from your purchase, you must clearly inform Scandyna by contacting hello@scandyna.dk.
Any actual costs charged to Scandyna for returning an uncollected or undeliverable parcel are the customer's responsibility and will be deducted from any refund due.
If you wish to have the order shipped again, the cost of the new shipment must also be paid by the customer.
This does not apply where the failed delivery or return was caused by Scandyna or the carrier and was not attributable to the customer.
Condition of Returned Products
You may inspect and test the product to the extent reasonably necessary to establish its nature, characteristics and functionality, similar to what you would normally be able to do in a physical store.
If the product has been handled beyond what is necessary for this purpose and this results in a reduction in its value, we may deduct the corresponding loss in value from your refund.
Missing or damaged original packaging may in some cases affect the value of the returned product, particularly where the packaging is important for safe transport or resale.
Please return the product complete with all supplied accessories, cables, power supplies, manuals and other components. Missing items may result in a deduction corresponding to the resulting reduction in value.
Refunds
If you withdraw from the entire order, we will refund all payments received from you, including the cost of our least expensive standard delivery option.
If you selected a more expensive delivery method than our standard delivery option, the additional delivery cost will not be refunded.
If you return only part of an order, the original delivery charge will not be refunded.
We will make the refund without undue delay and no later than 14 days after receiving your notification of withdrawal.
We may withhold the refund until we have received the returned product or you have provided evidence that the product has been sent back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original purchase.
Any applicable deductions for diminished value or actual return costs for uncollected or undeliverable parcels, as described above, may be deducted from the amount refunded.
Defective, Damaged or Incorrect Products
If your product is defective, damaged or not the product you ordered, please contact us at hello@scandyna.dk before returning it.
Such cases are handled as a warranty or statutory consumer claim rather than as a standard return. We will advise you on the appropriate next steps and, where necessary, how the product should be returned.
This Returns & Refunds Policy does not limit any statutory consumer rights you may have under applicable law.