Privacy policy

Privacy & Cookie Policy

At Scandyna, we respect your privacy and only use personal information when needed to operate our online store, provide our services and meet our legal obligations.

This policy explains in plain English how we handle personal information when you visit our website, contact us or place an order.

Who We Are

Scandyna A/S is responsible for the personal information we process in connection with our business.

Scandyna A/S
Hovedgaden 9
8831 Løgstrup
Denmark

Company Registration No. (CVR): 40198121
VAT No.: DK40198121
Email: hello@scandyna.dk

Information We Collect

Depending on how you use our website, we may collect information such as:

name, address, email address and telephone number
delivery and billing information
order and purchase information
payment-related information
messages and other information you provide when contacting us
IP address, browser, device and website usage information
cookie and consent information
marketing preferences

We only collect information that is relevant to operating our store, providing our services, understanding how our website is used, marketing our products and meeting our legal obligations.

How We Use Your Information

We may use personal information to:

process, deliver and manage orders
process payments and refunds
provide customer service
handle returns, complaints and warranty matters
prevent fraud and protect our website and business
improve our website, products and services
understand how customers use our website
send newsletters or marketing where permitted
meet accounting, tax and other legal requirements

We process personal information where it is necessary to fulfil an order or agreement with you, meet a legal obligation, where we have a legitimate business interest, or where you have given consent.

Where processing is based on consent, you can withdraw your consent.

Shopify

Our online store is hosted by Shopify.

Shopify processes personal information when you visit or make a purchase from our store and provides technology and services that help us operate and improve the webshop.

We have enabled Shopify Network Intelligence. This means Shopify may also process information about interactions with our store together with information from interactions with Shopify and other Shopify merchants to provide enhanced services, such as improving services, personalisation, analytics and advertising.

Information may be shared with Shopify and other service providers, including providers located in countries other than your own.

You can read more about how Shopify handles personal information in the Shopify Consumer Privacy Policy.

You can also use the Shopify Privacy Portal to learn more about Shopify's processing and available privacy choices.

Sharing Your Information

We do not sell customer information directly.

We only share personal information when needed to operate our business and provide our services. This may include Shopify, payment providers, delivery companies, IT and website providers, marketing and analytics services, professional advisers and public authorities where required by law.

Some service providers may process information outside Denmark or the EU/EEA. Where required, personal information is transferred using appropriate legal safeguards.

Payments

Payments are handled through the payment methods and payment providers available at checkout.

Scandyna does not normally receive or store complete payment card details. Payment providers process payment information according to their own privacy and security requirements.

Marketing

If you sign up for our newsletter or other marketing, we may use your contact information to send you news, product information and offers.

You can unsubscribe at any time by using the unsubscribe link in our marketing emails.

Where consent is required for marketing or advertising, we will ask for it.

Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the webshop to work correctly. Other cookies may be used for preferences, statistics, analytics, personalisation and marketing.

Where required by law, non-essential cookies are only used after you have given consent.

You can accept, reject or change your cookie choices through the privacy or cookie controls available on our website.

How Long We Keep Information

We keep personal information only for as long as it is needed for the purpose for which it was collected or for as long as we are required to keep it by law.

Different information may therefore be kept for different periods.

Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access.

No online system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

These may include the right to access your information, correct inaccurate information, request deletion, restrict or object to certain processing, withdraw consent and receive certain information in a portable format.

You may also have the right to complain to the relevant data protection authority.

For customers in Denmark, the relevant authority is the Danish Data Protection Agency (Datatilsynet).

To contact Scandyna about your personal information or exercise your privacy rights, email hello@scandyna.dk.

Changes to This Policy

We may update this Privacy & Cookie Policy when our services, technology or legal requirements change.

The current version will always be available on our website.

Contact

Questions about this Privacy & Cookie Policy or how Scandyna handles personal information can be sent to: