Shipping and Service Policy for EU customers

 

Shipping Policy for Scandyna A/S

At Scandyna A/S, we aim to provide a seamless shopping experience from the moment you place your order to the time it arrives at your doorstep. We value your trust in choosing our products and are committed to delivering them promptly and securely.

Shipping Coverage

We deliver to all EU countries, ensuring that no matter where you are in the European Union, you can enjoy our products without hassle.

Shipping Providers

To handle our shipments, we partner with GLS Europe and similar reliable parcel service providers. These carriers are selected for their proven track record of efficiency and reliability, ensuring that your order is well cared for during transit. 

Delivery Times

Orders are delivered within 3-5 working days from the shipping date. Please note that we ship on work days, Monday through Friday, to provide you with the quickest service possible.

Shipping Costs

• For orders under EUR 249,- a shipping fee is applied.
• Shipping is free for orders exceeding EUR 249,-

Order Processing and Handling

Order processing and handling take normally 1-2 working days. This preparation time is essential for us to ensure that your order is packed accurately and securely.

Packaging

Each product is carefully packaged in strong carton boxes, specifically designed to provide the best protection throughout the shipping process. Our commitment to quality packaging minimizes the risk of damage during transit.

Tracking Your Order

After your order has been shipped, we will send you an email with the tracking information. This allows you to monitor the delivery progress and plan accordingly for the arrival of your order.

Failed Delivery

If delivery is attempted and fails, please contact us immediately at hello@scandyna.dk with your order number and all relevant details. Our customer service team will work with you to arrange a new delivery attempt or address any concerns you may have.

Prices and VAT

All listed prices include local VAT, ensuring that you face no unexpected fees at checkout.

Returns and Service

For details on returns and services, please refer to our dedicated policies available on our webshop. These guidelines are designed to assist you smoothly through the process, should you need to return an item or require service.

Contact Us

If you have any questions regarding the shipping and delivery of your order, our customer service team is ready to assist you. Please feel free to reach out with any inquiries or for further assistance.

 

Service Policy for Scandyna A/S

Introduction

Scandyna A/S, located at Hovedgaden 9, 8831 Løgstrup, Denmark and registered under VAT number DK40198121, is dedicated to offering exceptional service and comprehensive customer support. When you purchase our products, you benefit from reliable service backed by our commitment to your satisfaction.

Upon Receiving the Product

If the product delivered is incorrect or defective, please inform us immediately. We will correct the error by dispatching the correct or a replacement product as soon as possible, and include a return slip to cover the cost of return shipping.

Should you notice any visible damage to the packaging upon delivery, it's crucial to inspect the product inside. If the product is damaged, you may refuse to accept the package. Alternatively, if there is no damage to the product itself, you can request the carrier to record that the packaging was damaged during shipment.

If you discover damage after unpacking that appears to have occurred during shipping, please contact us without delay at hello@scandyna.dk, attaching photographs of the damage. We will facilitate an exchange to minimize your inconvenience.

Serial Numbers

For products equipped with a serial number, we recommend that you record this number immediately for security purposes. Keeping a printed copy of your invoice with the serial number noted on it is also advisable.

Packaging

Retaining the original packaging of your new products is highly recommended. Using the original packaging for transportation at a later stage ensures that the items remain unscathed. If you wish to return a product within the returns period, the original packaging must be intact and undamaged. If the original packaging is not available, a fee may be charged, resulting in a partial refund only. This fee compensates for the costs associated with re-listing the item, potentially including new packaging and handling costs.

Delivery Information

We dispatch goods via reputable carriers such as PostNord or DHL. You can opt for home delivery or collection at the nearest post office, as specified during checkout. If you are not present when home delivery is attempted, you can subsequently collect the package from your local post office.

Transport Insurance

Our shipping includes insurance covering loss and damage during transit. However, please note that if you permit the shipping company to leave the package outside your door, the insurance may not cover loss or damage.

Payments

Your payment will be charged only after your order has been dispatched from our warehouse. If we are unable to dispatch your order, you will not be charged.

Complaints

If you receive an incorrect or defective product, we will send a replacement as soon as you have returned the faulty item.

As a consumer, you have a 2-year right to lodge complaints. This means you can get the item repaired, exchanged, or receive a refund, depending on the specific situation, provided the complaint is justified.

Refunding Shipping Costs

If the complaint is justified, we will, of course, refund your reasonable freight costs.

Warranty at Scandyna A/S

Scandyna A/S provides a 2-year genuine warranty on all products. We believe in the quality of our products and support your right to a fault-free product from the start.

The warranty covers malfunctions and includes parts and labour but does not extend to wear, misuse, improper connections, or damage due to inadequate packaging, professional use, or lack of maintenance.

Service and Spare Parts

At Scandyna A/S, our service workshop is well-equipped to repair most of our products efficiently and correctly. If you need a speaker unit or other spare parts, please contact us at hello@scandyna.dk. Please be aware that availability of spare parts may vary, especially for items not currently in stock.

Sending Your Device for Repair

If your device requires repair or service, send it directly to our workshop. Always contact us first via our website or at hello@scandyna.dk, and include a copy of your purchase invoice with your device as it serves as your warranty proof.

Be Aware

Always ship products in their original packaging, particularly for heavier devices. Items sent in non-original packaging may not be covered by transport insurance.

Before sending your product for repair, consult the instruction manual to ensure that the issue is not due to improper use. Sometimes, a reset of the device might correct the issue.

Warranty Repairs

We provide a 2-year warranty on all products sold through Scandyna A/S. Warranty repairs must be carried out by us and do not cover normal wear and tear, overload, or faulty connections.

Troubleshooting and Price Estimates

If your device is out of warranty and you need to evaluate the feasibility of repair, you can request a price estimate for the repair. Contact us by using the form below or on our Contact Us page.